Returns & Exchanges
At Nesuto, we strive for perfection in every bite, but due to the perishable nature of our food products, we offer resolutions for items that arrive damaged or incorrect. Please contact our support team within 24 hours of delivery to initiate a claim for a replacement or store credit.
Document the Issue
Take clear photos of the damaged product and the original packaging immediately upon arrival to help us process your claim.
Contact Support
Email our customer care team at [email protected] with your order number, photos, and a brief description of the discrepancy.
Internal Review
Our quality assurance team will review your submission within 1-2 business days to verify the issue against our shipping standards.
Resolution Delivery
Once approved, we will immediately arrange for a fresh replacement to be shipped or issue a full store credit to your account.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing